Privacy Notice
Last updated: July 1, 2026
This Privacy Notice explains how ShiftGrok Scheduler collects, uses, and protects information when you use the scheduling service.
Information We Collect
We collect account information such as name, email address, authentication identifiers, subscription tier, and product usage events. We also store scheduling content you choose to enter, such as employees, shifts, templates, team members, and availability notes.
Billing Information
Payments are processed by Paddle as merchant of record. We do not store full card numbers. We receive billing status, subscription IDs, transaction IDs, plan information, and limited customer metadata needed to grant access and support subscriptions.
How We Use Information
We use information to provide the scheduling service, authenticate users, process subscriptions, enforce plan limits, secure the platform, troubleshoot issues, respond to support requests, and improve reliability.
Sharing
We share information with service providers only as needed to operate the product, including hosting, authentication, analytics, email delivery, and payment processing. We do not sell personal information.
Retention
We retain account, billing, and scheduling data while your account is active and as needed for legal, tax, security, and operational purposes. You may request deletion by contacting support.
Security
We use reasonable technical and organizational safeguards to protect information. No internet service can be guaranteed completely secure, so you should use strong credentials and protect account access.
Your Choices
You can update account information, cancel subscriptions, and request access, correction, or deletion of personal information by contacting us.
Contact
Privacy questions can be sent to [email protected].